We are confident in the quality and health of our frags and want you to be too. So, as of 9/21/2020 we are starting our new Arrive Alive + 72 Hour Guarantee! We guarantee that your corals will get to you safely and stay alive in your tank for at least 72 hours. If not, you'll get a credit for the purchase price of the coral or we'll replace the frag for free. It's that easy.
In order to file a claim for our Arrive Alive + 72 Hour Guarantee, please be in contact with us as soon as you first notice a problem arising. Contacting us via email (email@example.com) will be the most reliable way to ensure your claim doesn't get lost. Our guarantee includes issues related to shipping delays such as weather, mechanical failures, lost packages, or other delivery issues outside of our control. You read that right.
To speed up the claim process, please provide us with the following:
1. One or more clear photographs of the coral you're filing a claim about
2. Detailed description of what's going on with the frag
3. Anything you may have done up to this point to treat the frag, including dips, medications, and placement.
It's imperative to contact us as soon as you first notice something isn't right. We may be able to help guide you to bring the frag back to full health. Also, the claim begins when you first let us know there's a problem. If you first contact us after 72 hours, we will be unable to process your claim.
We reserve the right to refuse claims at any time for any reason, or suspend our Arrive Alive + 72 Hour Guarantee without notice. However, we want our customers to be happy, and we will work with you to ensure your experience with Coral's Coral is a great one. Our goal is to provide you with healthy, colorful coral frags at a great price, and we will part the sea to do it.
Thank you for choosing Coral's Coral to add 🔥 to your reef! Now get shopping!