Shipping & Delivery

SHIPPING CORALS

Standard Shipping- a flat rate of $48 for UPS Next Day Air; the package is guaranteed to arrive no later than 10:30 am to most places.

Saturday Delivery- A flat rate of $69 for UPS Next Day Air Saturday Delivery; the package is guaranteed to arrive no later than 12:00 pm to most places. 

Free shipping- Automatically applied to orders $299 and above.

 

FAQ

How much is shipping? 

Standard Shipping- flat rate of $48 for UPS Next Day Air; the package is guaranteed to arrive no later than 10:30 am to most places.

Saturday Delivery- flat rate of $69 for UPS Next Day Air Saturday Delivery; the package is guaranteed to arrive no later than 12:00 pm to most places. 

Free shipping- Automatically applied to orders $299 and above.

 

Can I combine shipping for auction wins?

Yes! When you are checking out, you can just pay shipping on one order, then on the following orders just select ‘Add to Order’ as your shipping option.

 

Can I combine auction wins and non-auction items from the site? 

Yes! You can just pay shipping on one order, then on the following orders just select ‘Add to Order’ as your shipping option. 

*Each auction you win is sent as an individual invoice so pay for those separately to get the auction price. Then check out with the additional cart items separately. 

 

What carrier do you ship with? 

We ship UPS Next Day Air for all corals; the package is guaranteed to arrive no later than 10:30 am to most places.

 

Do you guarantee corals will arrive alive? 

YES! We are confident in the quality and health of our frags and want you to be too. So, as of 9/21/2020 we are starting our new Arrive Alive + 72 Hour Guarantee! We guarantee that your corals will get to you safely and stay alive in your tank for at least 72 hours. If not, you'll get a credit for the purchase price of the coral or we'll replace the frag for free. It's that easy.

In order to file a claim for our Arrive Alive + 72 Hour Guarantee, please be in contact with us as soon as you first notice a problem arising. Contacting us via email (info@coralscoral.com) will be the most reliable way to ensure your claim doesn't get lost. Our guarantee includes issues related to shipping delays such as weather, mechanical failures, lost packages, or other delivery issues outside of our control. You read that right.

To speed up the claim process, please provide us with the following:

  1. One or more clear photographs of the coral you're filing a claim about
  2. Detailed description of what's going on with the frag
  3. Anything you may have done up to this point to treat the frag, including dips, medications, and placement.

It's imperative to contact us as soon as you first notice something isn't right. We may be able to help guide you to bring the frag back to full health. Also, the claim begins when you first let us know there's a problem. If you first contact us after 72 hours, we will be unable to process your claim.

We reserve the right to refuse claims at any time for any reason, or suspend our Arrive Alive + 72 Hour Guarantee without notice. However, we want our customers to be happy, and we will work with you to ensure your experience with Coral's Coral is a great one. Our goal is to provide you with healthy, colorful coral frags at a great price, and we will part the sea to do it.

 

Do you ship corals internationally?

No. Unfortunately at this time we cannot ship our corals or livestock internationally. We do however ship our dry goods (corals coral lens kit, shirts, glue, etc.) internationally for an additional fee. 

 

Can you ship live corals? 

Yes! We take great care to ensure that your corals arrive healthy and happy and ready for their new home. You can check out this video to see how we pack our boxes. https://youtu.be/lO-6qJ00wHc

 

When can I expect my order to arrive? 

Your box should arrive no later than 10:30 am to most places on the day you chose for delivery. If your order doesn’t arrive please contact us. SCHEDULE SHIPPING HERE https://calendly.com/coralscoral/shipping

 

Will I receive tracking info for my order? 

You should receive an email with tracking info after we create a shipping label. If you haven’t received an email by 6pm MST the night before it is supposed to arrive please check your spam folder before messaging us. 

 

Do you offer local/in-store pick up?

Yes. We are located in Draper, UT  and available most days from 11a-5p by appointment only. Please schedule an appointment using this link https://calendly.com/coralscoral/pickup